Report a Claim
What You Need to Know
You can report a claim to us by telephone, in person or via e-mail. Please be sure to give us all relevant information about the incident. This will save time and ensure your claim is processed promptly and accurately.
| Here is the information we need: | Remember to include: |
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| Send us an e-mail, or call us at: | |
North Bay | 705 497 3723 |
Sturgeon Falls | 705 753 0520 |
| 24-hour Emergency Broker Assistance | 705 499 1389 |
Toll Free Number | 800 419 3723 |
We will do our very best to ensure that your claim is handled promptly and fairly. Whether you are reporting a claim or just have a question, our claim service representatives are only a phone call away and are happy to assist you.
If you have a claim to report after hours, or during a holiday, and you feel that it is an emergency that needs immediate attention, please call your insurance company's emergency number below.
24-Hour Direct Claim Numbers
| Algoma Mutual | 1 800 461 7260 |
| Aviva Insurance | 1 866 692 8482 |
| AXA Insurance | 1 800 268 8865 |
| Echelon | 1 877 268 5976 |
| Facility - Royal & SunAlliance | 1 800 319 9993 |
| ING Insurance | 1 866 464 2424 |
| Kingsway General | 1-866-864-1112 |
| Nordique (Facility) | 1 888 542 3333 |
| Pafco Insurance | 1 800 387 0462 |
| Peel & Maryborough Mutual | 1 519 741 3084 - pager (leave your contact info) |
| Pembridge Insurance | 1 800 387 0462 |
| Royal Sun Alliance & Western Assurance | 1 800 319 9993 |
| Totten Insurance Group | 1 800 896 0015 |
Claims Support
If your insurance company's number is not listed above, the following adjusters may be able to provide immediate emergency assistance or advice:
| Adjusters Canada | SSA Insurance Adjuster Ltd. |
| 326 McIntyre St. W. | 1025 Cassells St. |
| North Bay, ON P1B 2Z1 | North Bay, ON P1B 8K6 |
| Telephone: 705 476 2120 | Telephone: 705 476 1474 |
| Emergency Claims: 800 607 9666 | Fax: 705 476 8285 |
| After Hours: 705 497 2513 | |
| SCS Insurance Adjusters | |
| 182 McIntyre St. E., Ste 2 | |
| North Bay, ON P1B 1C4 | |
| Telephone: 705 476 3700 | |
| Fax: 705 476 8425 | |
| After Hours: 705 476 7662 |
Other Support
| Total Cleaning & Restoration | First on Site - Airkem Disaster Cleanup |
| 1301 Hammond | 524 Lakeshore Dr. |
| North Bay, ON | North Bay, ON P1A 3E4 |
| Telephone: 705 474 4284 | Tel: 705 476 2432 |
| Fax: 705 476 4931 | Toll Free 1-877-553-2687 |
| Fax: 705 472 5780 www.airkem.ca | |
| Paul Davis Systems | Enterprise Rent-a-Car |
| 379 Airport Rd. | 135 Lakeshore Dr. |
| North Bay, ON P1B 8W8 | North Bay, ON |
| Telephone: 705 494 1000 | Telephone: 705 476 3227 or |
| List of locations in Ontario | 753 1066 |
| Toll Free: 1-800-661-5975 | Toll-free: 800 736 8222 |
In case of an emergency, insurance policies wordings generally require that you take measures to protect your property from further loss.
