What You Need to Know

You can report a claim to us via e-mail. Please be sure to send us all relevant information about the incident in your claim. This will save time and ensure your claim is processed promptly and accurately.

Here is the information we need:	Remember to include:

Name Address Circumstances of the incident Date and time of the incident List of damages Any other relevant information	Your preferred means of communication for contact and follow-up (phone or em-mail) Your daytime telephone number Your home telephone number The e-mail address you want us to use
Send us an e-mail, or call us at:

North Bay	705 497 3723

Sturgeon Falls	705 753 0520

24-hour Emergency Broker Assistance	705 499 1389

Toll Free Number	800 419 3723

We will do our very best to ensure that your claim is handled promptly and fairly. Whether you are reporting a claim or just have a question, our staff are only a phone call away and are happy to take your calls.

If you have a claim to report after hours, or during a holiday, and you feel that it is an emergency that cannot wait until the office reopens, we have the following systems for your convenience.

You can contact your insurance company's claims hotline for emergency service:

24-Hour Direct Claim Numbers

Algoma	1 800 461 7260
Aviva	1 866 692 8482
AXA	1 877 292 4968 or 1 800 268 0008
Dominion of Canada	1 800 661 5522
Echelon	1 877 268 5976
Facility Royal & SunAlliance	1 800 319 9993
ING Insurance	1 866 464 2424 or 888 542 3333
Kingsway General	1 866 864 1112
Nordique	1 888 542 3333
Pafco Insurance	1 800 387 0462
Peel & Maryborough	1 519 741 3084 - pager (leave your contact info)
Pembridge	1 800 387 0462
Royal Sun & Western Assurance	1 800 319 9993

Our Claims Support Team

After hours, please contact one of the adjusters listed below. They will be pleased to provide immediate emergency assistance.

Adjusters Canada	SSA Insurance Adjuster Ltd.
326 McIntyre St. W.	1025 Cassells St.
North Bay, ON P1B 2Z1	North Bay, ON P1B 8K6
Telephone: 705 476 2120	Telephone: 705 476 1474
Emergency Claims: 800 607 9666	Fax: 705 476 8285
	After Hours: 705 497 2513

SCS Insurance Adjusters
182 McIntyre St. E., Ste 2
North Bay, ON P1B 1C4
Telephone: 705 476 3700
Fax: 705 476 8425
After Hours: 705 476 7662

Other Support

Total Cleaning & Restoration of North Bay	AIRKEM Disaster Cleanup
1301 Hammond	524 Lakeshore Dr.
North Bay, ON	North Bay, ON P1A 3E4
Telephone: 705 474 4284	Telephone: 705 476 2432
Fax: 705 476 4931	Fax: 705 472 5780

Paul Davis Systems	Enterprise Rent-a-Car
379 Airport Rd.	135 Lakeshore Dr.
North Bay, ON P1B 8W8	North Bay, ON
Telephone: 705 494 1000	Telephone: 705 476 3227 or
	753 1066
	Toll-free: 800 736 8222

In case of an emergency, insurance policies generally require that you take measures to protect your property from further loss.