We wanted to let you know about the amazing service our client received from Pembridge insurance, even though she wasn't insured with them anymore!
Pembridge has gone above and beyond with the service they provide to our clients.
Saturday evening, our client was rear-ended in Toronto while on a trip out of town. She called Pembridge Insurance because she thought she had her car insurance with them. Our client had forgotten that together we had just switched her insurance to a different insurance company, Royal & Sun Alliance. Even though Pembridge no longer insured her, they provided their expertise and took excellent care of her. They had our client's vehicle towed to a trusted repair shop and helped her to arrange a rental vehicle. Pembridge chose to help our client through a very stressful situation and then forward the details to the correct insurance company as soon as possible. When Royal and Sun Alliance received the claim on Monday, they didn't miss a beat. Our client's claim was seamlessly transferred to RSA and the claim has gone very smoothly. We are pleased beyond words that our client received such incredible service from two of the insurance companies we represent.
Needless to say, we are very proud to represent Pembridge as one of our companies. Please see below a copy of the thank you note that we sent to the Pembridge claims department:
Pembridge Claims, November 17, 2009
Please accept our sincere gratitude for the exceptional service you provided to our client.
Pembridge’s commitment to us and to the insurance consumer in general, was beautifully illustrated by the actions of your company.
Our client called you late one evening after being rear-ended in Toronto, thinking that Pembridge had their insurance. Even though our client was mistaken and was actually insured with a different company, Pembridge responded with their expertise and took excellent care of our client. Pembridge’s decision to provide assistance at a time of need and then work out the details with the correct insurer the following day, could not have been a better example to Ontario consumers of the caring nature of the people who work in insurance.
Thank you for taking such great care of our client and for furthering the reputation of insurance as a whole. Your actions mean more than words can say.
Blue Sky Financial Group
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Katherine A. Barber C.A.I.B
Claims Supervisor, Registered Insurance Broker
Blue Sky Financial Group Inc.
